Refund policy

Mishy Lane Boutique Return Policy

By completing your purchase, you agree to Mishy Lane Boutique’s Return Policy.

We want you to love your purchase! If something isn’t quite right, here’s how returns work:

 

Returns

  • Items may be returned within 14 days of delivery.
  • All returns are subject to a $5 return processing fee, which will be deducted from your refund.
  • Items must be unworn, unwashed, and in original condition with tags attached.
  • Returns sent without prior approval may not be accepted.

 

Final Sale Items (Not Eligible for Return)

The following items are final sale and not eligible for return:

  • Sale or clearance items
  • Accessories (including jewelry, hats, handbags)
  • Seasonal or holiday items
  • Intimates or swimwear
  • Surprise Boxes

 

Return Process

  1. Email mishylaneboutique@gmail.com with your order number to request a return.
  2. Approved returns will receive return instructions.
  3. Refunds are issued to the original payment method minus the $5 return processing fee once the item is received and reviewed.


Exchanges

  • We do not offer direct exchanges at this time.
  • If you need a different size or style, please return your item and place a new order.

 

Shipping Costs

  • Original shipping fees are non-refundable.
  • Customers are responsible for return shipping costs.
  • We are not responsible for lost or delayed return shipments.

 

Damaged, Incorrect, or Lost Items

Items are fulfilled and shipped directly from our third-party supplier partners. While we work closely with them, we are not able to open or inspect items prior to shipment.

If you believe you received a damaged, incorrect, or missing item:

  • You must contact mishylaneboutique@gmail.com within 48 hours of delivery.
  • Photo documentation is required, including clear images of:
    • The item issue
    • Original packaging
    • Shipping label

  • Claims without sufficient documentation may be denied.
  • Items showing signs of wear, washing, or use are not eligible for damage claims.


Carrier-Related Issues

  • Damage caused during transit is the responsibility of the shipping carrier.
  • We will assist in filing claims with the carrier or supplier when applicable; however, claim approval is not guaranteed.

 

Resolution

If a damaged or incorrect item claim is approved:

  • A replacement or refund will be issued at our discretion based on supplier availability.
  • The $5 return processing fee will be waived for approved claims.
  • Refunds may take 5–10 business days to process once approved.

 

Additional Policy Notes

  • We reserve the right to refuse returns or claims that appear fraudulent, excessive, or abusive.
  • Policy abuse may result in future orders being declined.
  • By placing an order with Mishy Lane Boutique, you agree to the terms of this Return Policy.